Privacy Policy of Slongo Technology Private Limited

Last Updated: 10.11.2025

Welcome to Slongo Technology Private Limited! We are a platform that facilitates secure financial transactions, including credit card payments, to provide seamless experiences for users in the financial ecosystem. This Privacy Policy outlines the information we collect, how we use it, and the measures we take to protect your data when you use our platform (the "Application" or "Services").

Slongo Technology Private Limited ("SuperPe", "we", "us", or "our") and our subsidiaries and affiliates (collectively referred to as "SuperPe") provide you with access to a variety of services, including but not limited to the SuperPe E-Solutions platform, mobile applications, and associated services (collectively the "Services"). The Application is owned and operated by Slongo Technology Private Limited, a company incorporated under the laws of India.

Our Privacy Policy is incorporated as part of the SuperPe Terms of Use. Please read this Privacy Policy and our Terms of Use carefully before using our Services. By using SuperPe's Services, you agree to the provisions of this Privacy Policy. If you do not want to be bound by our Privacy Policy, please do not use our Services.

Why We Collect Information from You

SuperPe is committed to providing a secure and efficient platform for financial transactions. To ensure this, we collect and use your information to:

  • Facilitate secure transactions through credit card payments and ensure that payments are processed seamlessly.
  • Customize our Services to optimize your experience based on your preferences.
  • Communicate with you regarding your transaction history, payment updates, or customer support queries.
  • Comply with legal obligations related to financial services, including fraud prevention and regulatory compliance.
  • Verify your identity through Aadhaar and PAN authentication, as required under applicable KYC (Know Your Customer) and anti-fraud regulations.

Our goal in this policy is to be completely transparent about the data we collect, why we collect it, and how we use it, to make your financial transactions secure and efficient.

Who This Policy Applies To

This Privacy Policy applies to all users of Slongo Technology Private Limited Services, including:

  • Users: Individuals who use our platform for financial transactions (whether they are customers making payments or merchants receiving payments).
  • Payment Processors and Partners: Third-party partners, payment processors, and affiliates who help us facilitate transactions on the platform.

What Information We Collect and Where We Get It

Like many online platforms, we use technologies such as cookies, log data, and third-party analytics to collect and analyze information from all users of our Services. This helps us optimize the platform and enhance your experience.

Log Data

We automatically collect certain information when you use our platform, known as "Log Data." This may include:

  • IP address
  • Browser type
  • Operating system
  • Referring web pages
  • Pages visited
  • Location
  • Transaction details
  • Device information
  • Mobile carrier
  • Search terms

Log Data is generated when you interact with our platform, such as visiting our website, signing into your account, or completing a transaction. We use this data to measure, customize, and improve the functionality and security of our platform.

Transaction Data

When you make a payment through our platform, we collect transaction-related information, including:

  • Credit card details
  • Payment amounts
  • Billing information
  • Merchant data

This data allows us to complete and manage your transactions securely.

Cookies

Cookies are small data files stored on your device to enhance your experience while using our Services. We use:

  • Session cookies: To keep you logged in during your visit and understand how you interact with the platform.
  • Persistent cookies: To recognize you on subsequent visits, remembering your preferences and making your user experience more consistent.

You can modify your browser settings to refuse cookies or receive a prompt before accepting cookies. Disabling cookies may affect the functionality of some parts of our platform.

Information You Provide Directly

When you create an account or interact with our platform, we collect personal details to provide you with a seamless experience.

  • Personal Information: Name, email address, phone number, payment method information, etc.
  • Account Details: User account information, payment history, transaction preferences, and settings.
  • Location Data: ZIP code, street address, or city provided during registration or via account settings.
  • Identity Verification Information: Aadhaar number (only for verification purposes), PAN number, date of birth, and related proof documents submitted for KYC verification.

Aadhaar and PAN data are collected solely for identity verification and compliance with financial regulations. Such data is encrypted and processed through authorized verification partners and is not stored beyond legally required retention periods.

How We Use Your Information

The information we collect may be classified as:

  • Personal Information: Identifiable details such as your name, address, email address, phone number.
  • Sensitive Personal Information: Financial information, passwords, biometric data.
  • Other Information: Device details, usage patterns, logs, location, IP address, etc.

We use your information for:

  • Facilitating Transactions: To process payments, charge credit cards, verify identities, and manage billing details.
  • KYC & Identity Verification: To verify your Aadhaar and PAN details in compliance with RBI and regulatory mandates for secure financial operations.
  • Enhancing Security: To detect and prevent fraud, unauthorized access, and financial crimes.
  • Providing Customer Support: To resolve issues, address inquiries, and improve your experience.
  • Complying with Legal Obligations: To meet financial regulations, tax laws, and respond to legal requests.
  • Marketing: To communicate promotional offers or updates (you can opt out at any time).

How We Share Your Information

We respect your privacy and only share your personal data under the following circumstances:

  • With Payment Processors: To process transactions, we share relevant details with third-party payment processors and credit card companies.
  • With Authorized KYC Verification Agencies: To perform Aadhaar and PAN validation securely and in compliance with UIDAI and Income Tax Department norms.
  • With Legal Authorities: If required by law, regulation, or legal process.
  • With Service Providers: For maintaining the platform or processing transactions (e.g., cloud hosting, fraud prevention).
  • For Business Transfers: In case of a merger, acquisition, or sale of assets.
  • With Marketing Partners: To provide relevant offers and advertisements (you can opt out by emailing support@superpe.co).

How We Protect Your Information

We use commercially reasonable security measures to protect your data, including:

  • Encryption: All sensitive data is encrypted using Secure Socket Layer (SSL) technology.
  • Access Controls: Strict access controls to limit access to authorized personnel.
  • Fraud Prevention: Advanced fraud detection systems to monitor transactions.
  • Aadhaar & PAN Security: Aadhaar and PAN data, where collected, are transmitted through secure, government-approved APIs, stored in encrypted form, and never shared with unauthorized third parties.

No method of data transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

  • Access and Correction: Request access to or correct inaccuracies in your personal data by contacting us.
  • Opt-out of Marketing: Unsubscribe from promotional emails or messages via the "unsubscribe" link or by emailing support@superpe.co.
  • Cookies: Disable cookies by adjusting your browser settings, though this may affect platform functionality.
  • Aadhaar/PAN Consent Withdrawal: You may withdraw consent for Aadhaar or PAN processing at any time by contacting support@superpe.co; however, this may limit access to financial services that require KYC verification.

Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy. Specifically:

  • If you delete your account, we retain your data for a period not exceeding 30 days for legal and compliance reasons.
  • KYC Data Retention: Aadhaar and PAN verification data are retained only as long as required under applicable laws and regulatory mandates and are deleted securely thereafter.

After this retention window, your data is securely deleted unless a longer duration is legally mandated.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated via email or platform notice. Please review this policy regularly.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@superpe.co

By using Slongo Technology Private Limited services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal data as outlined here.